Refund policy

To ensure a smooth return process, please make sure your return meets the following conditions. Returns that do not meet these requirements may be rejected and returned to you. For questions, contact us..

General Conditions

  • The item must be purchased from Jescor.
  • It must be in its original condition, free from physical damage (excluding shipping damage).
  • All original accessories, manuals, warranty cards, and packaging must be included.
  • The UPC and serial number must remain intact on both the product and retail packaging.
  • A valid reason must be provided with your return request.
  • Returns must be initiated within 30 calendar days of the delivery date.
  • Once approved, a Return Merchandise Authorization (RMA) number will be issued with instructions.

Return Processing

  • Return or replacement requests are processed within 2-5 business days after we receive and inspect the item.
  • Damaged shipments must be reported within 15 calendar days of delivery.
  • If the item was sold with free shipping, the full sale amount will be refunded.
  • Returns with missing components will not be processed until all parts are received.

Return Shipping

  • For items over 50 lbs, the customer is responsible for return shipping costs, unless the item is defective, damaged, or not as described.
  • Replacements are shipped at our expense.
  • Items must be packaged securely with sufficient protection to avoid damage in transit.
  • Jescor is not liable for damage or loss due to inadequate packaging.
  • Damaged returns may be rejected or incur a restocking fee, at our discretion.

Refunds

  • Refunds are issued once the item is received, inspected, and accepted in like-new condition.
  • Refunds will be credited to your original payment method.

Restocking Fees & Return Shipping Labels

  • No restocking fees apply to eligible returns.
  • Free return shipping labels are provided if the return is initiated within the return policy period and meets any of the following conditions:
    • The item weighs under 50 lbs
    • The item is damaged or defective
    • The wrong product was sent
    • The product does not match its description or images on our website

Return Instructions

Submit a Return Request
Use your Jescor account or our Return Request page to initiate a return. Provide:

  • Order number
  • Item(s) to return
  • Reason for return
  • Request type (refund or replacement) Or contact us on our website.

Wait for Approval
Our team will review and respond within 24–48 business hours.

Receive Instructions
If approved, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Step-by-step return instructions
  • A shipping label, if applicable

Package the Item

  •  Use original or equivalent packaging
  • Include all original components and documents
  •  Remove or cover previous labels

Ship the Item

Send the return using the provided label or your own carrier, following the instructions closely.